By Makutu Manneh
The National Water and Electricity Company (NAWEC) has officially launched a self-service mobile application, enabling Gambians to pay their water and electricity bills, lodge complaints, and request new meters directly from their smartphones.
At the launch event on Wednesday, Gallo Saidy, NAWEC’s Managing Director, described the app as a “one-stop solution” designed to give customers convenient access to the company’s services.
He noted that the app marks a major milestone for NAWEC, addressing long-standing public concerns over limited digital services, difficulties in purchasing prepaid power, delayed bill delivery, and slow responses to customer complaints.
“So now even if you don’t have your physical hard copy bill, you should be able to pay using this app. So this app is a game changer for NAWEC,” Mr. Saidy said.
He added that the app allows users to access NAWEC services from anywhere. “Even if you are in the streets and you find a hosepipe going down. You can use this app to take a photo and send it to NAWEC; it will tell us where it is and everything. So this is something that is completely unique.”
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